EDEN ECU respects your privacy and is committed to protecting the personal information you share with us through this website, contact forms, phone calls, email, WhatsApp or any other communication channel.
This Privacy Policy explains how we collect, use, store and protect your personal information.
When you contact EDEN ECU through our website form, we may collect the following information:
Name
Phone number
Email address
Message details
We may also collect information you provide when asking about ECU programming, key programming, bench diagnosis, module repairs, control module supply, send-in services, quotations or product purchases.
This may include vehicle details, fault descriptions, module information, part numbers, images, service history or other details needed to understand your request.
EDEN ECU may use your information to:
Respond to your enquiry
Contact you about your vehicle or module issue
Provide quotations
Advise what parts or modules need to be sent in
Process service requests
Process product orders where applicable
Arrange return delivery where needed
Keep service records
Provide after-service support
Improve our customer service
We only collect information needed to respond to your request, provide our services and manage our business communication.
EDEN ECU does not sell your personal information.
We may only share your information when needed to complete a service or business task, such as:
Courier or delivery partners
Payment processors
Website or hosting service providers
Technical service providers
Legal or regulatory authorities where required by law
Any third party that receives information must only use it for the purpose linked to the service being provided.
This website may use cookies to help the website work correctly, improve user experience and support basic website analytics.
You can manage or block cookies through your browser settings. Some website functions may not work correctly if cookies are disabled.
EDEN ECU takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Although we take care to protect information, no online system can be guaranteed as completely secure. Customers should avoid sending highly sensitive information through website forms unless requested.
You may ask EDEN ECU to:
Confirm what personal information we hold about you
Correct your personal information
Remove your personal information where legally allowed
Stop certain communication from us
Ask questions about how your information is used
South Africa’s POPIA sets conditions for lawful personal information processing and provides rights linked to personal information protection.
EDEN ECU keeps customer information for as long as needed to handle enquiries, complete services, manage records, provide after-service support, meet legal duties and maintain business records.
When information is no longer needed, we may delete, archive or de-identify it.
For privacy-related questions, contact EDEN ECU:
Phone: 084 064 5339
Email: info@edenautoecu.co.za
